1. What is a vehicle service contract / extended warranty?
Most new vehicles come with a 3 year /36,000 mile bumper-to-bumper(comprehensive) warranty. This is what is known as a "manufacturer's warranty". An Extended Vehicle Service Contract / warranty, is a contract that provides coverage that goes beyond the 3 year / 36,000 mile limit of the manufacturer's warranty. You are assured that for a specified amount of time and/or mileage, the parts, labor and sales tax (if applicable) required for replacement or repair of covered mechanical systems in your vehicle will be paid.
2. What is the "Original Manufacturer's Warranty"?
The 'Original Manufacturer's Warranty' is the initial warranty that is provided by the manufacturer for a new vehicle. For most Manufacturers the "Original" warranty is limited to 36 months or 36,000 miles whichever comes first. Also, most US manufacturers also provide a warranty on all federally mandated emission's components for 5 years or 50,000 miles and a corrosion warranty for 6 years or 100,000 miles. The purpose of the Manufacturer's warranty is to 'guarantee' that the brand new vehicle you just purchased has no manufacturer defects.
3. Is this an insurance policy?
Technically, a warranty or a Vehicle Service Contract (VSC) is not an insurance policy. While they do protect against various forms
of loss and often they are insured, they differ in their legal construction from insurance policies. An insurance policy is a direct agreement(contract) between the insured party (consumer) and an insurance company. Some insurance companies do offer this type of a policy, which is called "Mechanical Breakdown Insurance". A warranty / VSC, on the other hand, is provided by a dealer or administrator and is a contract between the dealer / administrator and the consumer.All quality warranties / VSC's are backed by an insurance policy which allows the consumer direct access to the insurance company if a valid claim is not paid. The name of the insurer with their address should appear on the warranty / VSC.
4. Are our warranties insured?
All of our warranties are fully insured by AM Best A+ rated insurers.For more detailed information, contact us at info@nawsales.com.
5. Do you cover damage due to overheating?
Yes. NAW will cover damage due to overheating provided the vehicle does not overheat due to negligence and provided you act immediately to prevent unnecessary damage when your vehicle overheats. Often this is a difficult decision. When you are driving on a hot crowded highway it isn't pleasant to pull off to the side. However, you must in order to protect your vehicle from further damage. This is why we provide you with Roadside Assistance. One call and help will be there for a tow or fluid replacement.
6. What is In-Service date?
The in-service date is the day that your vehicle was first driven by the first (original) owner when it was brand new.
7. What Benefits do you offer?
Plus, all of our automobile plans include roadside assistance for the life of your warranty contract. This includes car rental reimbursement and travel interruption protection all as part of one insured contract.
8. Where can I take my vehicle for repairs?
Repairs can be made at the licensed repair facility of your choice anywhere in the United States or Canada.
9. What is the procedure if I have a claim on my vehicle?
Simply take your vehicle or have it towed to the nearest licensed repair facility. After they diagnose the problem with the vehicle,
they will call our claims administrator toll-free and receive repair authorization for all your covered repairs. All claims are paid by
corporate credit card.
10. How can I be assured that my claims will be paid in the future?
It is important to make sure that your warranty is insured. All of our products are fully insured by an A rated (Excellent) company.
To assure that you claims are handled promptly and professionally, all of our payments go directly to the repair facility via corporate
credit card.
11. How does the deductible work?
With North American Warranty, each repair (no matter how many items need to be fixed) visit will only require payment of one deductible.
12. Does NAW cover parts and labor?
NAW plans cover 100 % of all covered components, parts and labor charges less the deductible.
13. Do you provide coverage on new and used vehicles?
NAW has programs available for nearly all vehicles. We even cover vehicles with over 100,000 miles on the odometer.
14. How do I enroll my vehicle in the NAW warranty plan?
You can purchase online on our secure site or you can call us at 1-866-371-1118. If you have any further questions before you enroll.
Schedule a telephone call back from one of our representatives or simply ask us a question by filling in and submitting an online ask
a question form.
15. I want to enroll my vehicle online. How can I be assured that it is completely safe to use my credit card?
We have taken every measure to make your online purchase safe and secure. The pages on our website that require you to enter credit card information are hosted on a Secure website. All of your credit card information is encrypted before it is sent over the Internet
using Secure Sockets Layer (SSL) Technology.
16. I have not had any problems with my vehicle so far.Do I really need an Extended Warranty?
Every vehicle on the road is open to the possibility of a mechanical failure. The older the vehicle gets and the more miles that are put on it, the more likely a breakdown is. It makes sense that the manufacturers are only there to protect you for a limited amount of time. Components such as computer related items could fail regardless of your driving habits. With the complexity of vehicles today, one major repair often costs more than an extended warranty itself. An extended service plan will be there for you when you need it the most, once the manufacturer is no longer there to protect you from high repair costs.
17. Why buy it now? I'm still covered by the manufacturer?
The earlier you purchase your warranty, the less expensive it is.This is just like life insurance. The older a person is the more
expensive the insurance. As your vehicle ages and accrues mileage, the price for protection rises. Prices may also increase due to increasing labor and parts prices. It simply makes sense to lock in today's low prices and protect yourself from tomorrow's rising repair rates.
18. If my vehicle is out of the manufacturer's warranty, can I still get coverage?
Even after the manufacturers warranty expires on your vehicle, you are still eligible for our extended coverage.
19. Can I buy this same type of coverage through my dealer?
Of course you can purchase similar coverage through your dealer.The idea behind an Internet purchase is to skip the store and buy
directly from the source. Also, only through the Internet can you thoroughly research without having to filter through sales pitches
and buying pressure.
By going through your dealer, you can count on paying as much as 60% more for the similar coverage and be required to have the repairs
done at the dealer facility. With NAW, you have the freedom to go for repair service wherever you like throughout the United States
and Canada. A dealer wants the business of your repairs and often includes a clause in your contract that only work done at you dealer
is covered. Many dealer plans also have "wear-and-tear" and overheating exclusions and do not provide the extensive benefits that NAW does. Most dealer coverage begins at the in-service date, we do NOT. We offer you longer and more comprehensive coverage for
substantially less money.
20. Do I have to go back to my original dealer for repairs?
At NAW the choice is yours. If you prefer your dealer, then we encourage you to go to them. You can take your vehicle to any licensed repair facility of your choice. This is a real bonus especially if you are in need of a repair when away from home.
21. What happens if my dealer does not want to accept the NAW plan?
We pay repair facilities immediately and utilize industry standard manuals to determine pricing. When repair facilities discover they
do not have to bill us, they are generally eager to accept the business we refer to them. In the rare event a repair facility will not accept our direct credit card payment, we will reimburse you promptly for the authorized amount.
22. What if my vehicle breaks down and I am not near my home?
Our program allows you to take your vehicle to any licensed repair facility throughout the United States and Canada. Wherever you may
be, our claims department can be reached through our toll-free telephone number for you or the repair facility.
23. Where is my Vehicle Identification Number (VIN)?
Your VIN can be located in several places.
1. Your VIN is printed on your vehicle Registration card.
2. Your VIN is printed on you vehicle Insurance card.
3. Your VIN number is stamped on a tag on the dashboard near the windshield.
4. Your VIN is printed on a sticker that is attached to the driver-side door edge just below the latch.
24. What if I want to cancel my warranty?
Our contract contains full details on our refund provisions. For new vehicles, you have a full 60 days after purchase to obtain a full refund and 30 days for a used vehicle. After that, you are entitled to a pro rated refund of the unused portion of your contract. Unlike some companies, we do not pro rate your refund from the in-service date of your vehicle. This is important because if you keep the warranty for 6 months if you prorate from in-service date you will probably get charged for 36 months of use. With NAW we will charge only for the 6 months.
25. What if I trade my vehicle?
When you are enrolled in our program, you have coverage throughout the ownership of your vehicle. If you decide to trade in you vehicle, simply call us and we will calculate a prorated refund. The refund is based on mileage and the amount of time the policy is in force, minus a $25 cancellation fee. Your refund can be used as a deposit for coverage on your new vehicle. This ensures you will always be protected.
26. What if I sell my car? Is my warranty Transferable?
Absolutely. For a modest transfer fee, you can transfer the warranty to another private purchaser of your vehicle. Vehicles with extended warranties typically offer much higher resale values because the buyer knows they are not going to get hit with huge repair costs.
27. Is my warranty Renewable?
Yes, you may renew your warranty for continuous one-year increments at the then prevailing renewal rates.
28. Do you have a payment plan?
NAW offers a true interest free payment plan.
29. Do you offer coverage on Salvage or junk titles, rebuilt vehicles or vehicles damaged by a flood?
Our program is not available on vehicles with salvage or junk title, flood title, rebuilt or reconstructed title, or on vehicles where
the odometer has been tampered with, or on vehicles that have been declared "a lemon".
